Returns & Refunds
At Perfect Simple, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return:
* The return request must be submitted within 30 days of delivery.
* The product must be unused and in its original condition.
* The product must be returned with its original packaging and accessories, when applicable.
* Proof of purchase or your order number must be provided.
* Items that have been used, damaged, or altered after delivery may not be eligible for a refund.
How to Request a Return
Before sending any item back, please contact our customer support team by email and provide your order number and the reason for the return.
Our team will review your request and provide you with the return instructions if your return is approved.
Please do not send an item back without contacting us first.
Return Shipping Costs
For returns due to a change of mind, incorrect choice, or other reasons not caused by Perfect Simple, the customer is responsible for the return shipping costs.
If you receive an item that is defective, damaged, incorrect, or different from what you ordered, please contact us as soon as possible. If the issue is confirmed, Simply Best will provide an appropriate solution, which may include a replacement or refund.
## Refunds
Once we receive your returned item, it will be inspected to ensure that it meets our return conditions.
If your return is approved, the refund will be issued to the **original payment method used for the purchase**.
Please allow a reasonable processing time for the refund to appear in your account, depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived defective or damaged.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Please include your order number and, when applicable, clear photos of the product and packaging. We will review the issue and work with you to find an appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including products that:
* Have been used or damaged after delivery.
* Are missing original packaging or essential components.
* Are returned after the 30-day return period.
* Are otherwise identified as non-returnable on the product page.
Exchanges
We may offer an exchange for eligible defective, damaged, or incorrect items, subject to product availability.
If the requested replacement is unavailable, we may offer a refund or another appropriate solution.
Important Notice
This return policy does not limit any rights or remedies that may apply to you under applicable consumer protection laws in your jurisdiction.
Perfect Simple reserves the right to review each return request according to the conditions stated in this policy and applicable law.